Privacy Policy

1. Introduction

FlowCRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management service for travel agencies.

2. Information We Collect

Personal Information

• Name and contact information
• Email address
• Company/Agency information
• Billing information (processed securely through third-party providers)

Client Information

• Travel client details you input into the system
• Booking and trip information
• Travel preferences and requirements
• Documents uploaded to the platform

Usage Data

• Log data and analytics
• Feature usage patterns
• Performance metrics

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the FlowCRM service
• Process transactions and send related information
• Send administrative information and updates
• Respond to customer service requests
• Improve our service and develop new features
• Comply with legal obligations

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. We utilize Supabase and PostgreSQL with row-level security to ensure data isolation between different travel agencies (tenants). Each agency's data is completely separated and inaccessible to other tenants.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist in operating our platform (under strict confidentiality agreements)

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you wish to cancel your account or request deletion of your data, please contact us. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications

8. Cookies

We use essential cookies to maintain your session and preferences. These are necessary for the platform to function properly. We do not use tracking or advertising cookies.

9. Children's Privacy

FlowCRM is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@flowcrm.com
Address: FlowCRM, EquationX Pty Ltd